Terms & Conditions

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User", "you") and Ide8 Technologies (Pty) Ltd (Registration No. 2024/307501/07), a private company registered in the Republic of South Africa ("BrandWeave", "we", "us", "our"), governing your access to and use of the BrandWeave platform, website, APIs, and related services (collectively, the "Service").

By creating an account, purchasing a subscription, or otherwise accessing or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy and Refund Policy.

If you do not agree to these Terms, you may not use the Service.

BrandWeave is an AI-powered brand identity and marketing platform that assists users in creating, managing, and iterating on brand assets - including logos, icons, business cards, marketing materials, professional headshots, and marketing campaigns. The Service leverages artificial intelligence and machine-learning models, including third-party generative-AI providers, to generate, edit, and refine visual and textual content on your behalf.

You acknowledge that AI-generated outputs are probabilistic in nature and may require human review before commercial use. BrandWeave does not guarantee that any AI-generated content will be error-free, suitable for a particular purpose, legally cleared, or unique to you.

You must be at least 18 years old (or the age of legal majority in your jurisdiction, whichever is greater) to use the Service. By using BrandWeave, you represent and warrant that you meet this age requirement and have the legal capacity to enter into these Terms.

If you are using the Service on behalf of an organisation, company, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and that the entity agrees to be bound by these Terms as if it were a signatory.

You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to:

• Provide accurate, current, and complete registration information and keep it updated;
• Keep your password secure and not share it with third parties;
• Not use another user's account without their express permission;
• Notify us immediately at support@brandweave.io of any unauthorised access to or use of your account.

We are not liable for any loss or damage arising from your failure to comply with this section. You may not create multiple free-tier accounts or otherwise circumvent usage limits.

BrandWeave grants you a limited, non-exclusive, non-transferable licence to access and use the Service for your legitimate brand marketing activities in accordance with these Terms. You agree not to use the Service to:

• Generate politically motivated content - including campaign materials, propaganda, or content designed to advance any political party, candidate, movement, or ideology;
• Generate religiously promotional content - including proselytising materials, content advocating religious superiority, or material designed to promote or demean any religion or faith;
• Defame or harass individuals or organisations - including creating false, misleading, or disparaging content about specific persons, companies, or groups, whether living or deceased;
• Generate content that is unlawful, obscene, hateful, discriminatory, or promotes violence, self-harm, or illegal activities;
• Infringe on the intellectual property, privacy, or publicity rights of any third party;
• Generate content that impersonates real individuals, including celebrities, public figures, or other users of the Service;
• Attempt to reverse-engineer, decompile, or extract model weights, training data, or proprietary algorithms from the Service;
• Upload malware, viruses, or any code designed to disrupt, damage, or gain unauthorised access to the Service or any related systems;
• Circumvent usage limits, rate-limiting, access controls, or authentication mechanisms;
• Use automated scripts, bots, scrapers, or similar tools to access or extract data from the Service without prior written consent;
• Misrepresent AI-generated content as human-created where laws or regulations in your jurisdiction require disclosure;
• Use the Service in any manner that violates applicable local, national, or international laws or regulations.

We reserve the right to investigate suspected violations and to suspend or terminate accounts - and report to appropriate authorities - without prior notice where we reasonably believe a violation has occurred.

6.1 Your Content. You retain all rights to the text, images, brand guidelines, and other materials you upload to BrandWeave ("User Content"). By uploading User Content, you grant us a limited, non-exclusive, worldwide licence to process, store, and display it solely for the purpose of providing the Service to you. You represent that you own or have the necessary rights to upload and use your User Content.

6.2 AI Outputs. Subject to your compliance with these Terms, we assign to you all rights we hold in outputs generated by the Service specifically for your account ("Generated Content"). You acknowledge that:

• Similar or identical outputs may be generated for other users given similar inputs, given the statistical nature of AI models;
• AI models are trained on broadly available data and outputs may not be wholly original or unique;
• Applicable intellectual-property laws regarding AI-generated works are evolving and may affect the scope of rights you hold in Generated Content.

6.3 No Guarantee of Clearance. BrandWeave does not warrant that Generated Content will not resemble existing trademarks, copyrighted works, or brand assets belonging to third parties. You are solely responsible for conducting appropriate intellectual-property clearance searches and obtaining any required permissions before using Generated Content commercially.

6.4 BrandWeave IP. All technology, software, algorithms, user interface designs, trade names, and content forming part of the Service (other than User Content and Generated Content) remain the exclusive property of Ide8 Technologies (Pty) Ltd. Nothing in these Terms transfers any ownership of our intellectual property to you.

6.5 Feedback. If you provide suggestions, feature requests, or other feedback about the Service, we may incorporate and use such feedback without restriction or compensation to you.

7.1 Subscription Plans. Access to certain features requires a paid subscription. Pricing, billing cycles, and included usage are presented before purchase. All fees are charged in the currency displayed at checkout and may be inclusive of applicable taxes unless stated otherwise. Subscriptions are billed through our payment processor, Paddle.

7.2 Brand Credits. The Service uses a credit system for AI feature consumption. Credits may be included in your subscription plan or purchased separately as top-ups. Unused credits do not roll over between billing periods unless explicitly stated. Credits are non-transferable and have no monetary redemption value.

7.3 Automatic Renewal. Subscriptions renew automatically at the end of each billing period at the then-current price. You may cancel at any time via your account settings or through the Paddle customer portal; cancellation takes effect at the end of the current billing period.

7.4 Price Changes. We reserve the right to change subscription pricing upon reasonable advance notice. Continued use of the Service after a price change takes effect constitutes your acceptance of the new price.

7.5 Failed Payments. If a payment fails, we may suspend access to paid features until the outstanding amount is settled. We are not responsible for any losses arising from service interruption due to payment failure.

Our full refund terms are set out in our Refund Policy. In summary:

• Refund requests based on platform performance must be submitted within 48 hours of the relevant billing event to be considered.
• No pro-rata refunds are provided for partial billing periods unless required by mandatory consumer-protection legislation in your jurisdiction.
• Purchased credits and credit top-ups are generally non-refundable once consumed.
• Users in the European Union and United Kingdom retain statutory cancellation rights under applicable consumer law.

The Service integrates with third-party providers, including but not limited to:

• Authentication: Google OAuth, LinkedIn (OpenID Connect)
• Infrastructure: Supabase, Vercel
• AI Generation: OpenAI, Anthropic, Recraft, and other generative-AI model providers, accessed via Vercel AI Gateway
• Payments: Paddle

Your use of these integrations may be subject to additional terms from those providers. We are not responsible for the availability, accuracy, security, or practices of third-party services. Your interactions with third-party providers are governed by their respective terms and privacy policies.

The Service is provided on an "AS IS" and "AS AVAILABLE" basis. To the fullest extent permitted by applicable law, we disclaim all warranties, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

We do not warrant that:

• The Service will be uninterrupted, error-free, secure, or available at any particular time;
• AI-generated outputs will be accurate, complete, legally sound, or fit for your intended commercial purpose;
• Generated Content will not infringe third-party intellectual property rights;
• Any errors or defects in the Service will be corrected within any particular timeframe.

To the maximum extent permitted by applicable law, Ide8 Technologies (Pty) Ltd, its directors, employees, shareholders, and affiliates shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages - including but not limited to loss of profits, loss of goodwill, loss of data, loss of business opportunity, or cost of procurement of substitute goods or services - arising out of or in connection with your use of or inability to use the Service, whether based on warranty, contract, tort (including negligence), statute, or any other legal theory, even if we have been advised of the possibility of such damages.

Our total aggregate liability to you for any and all claims arising under or in connection with these Terms or the Service shall not exceed the greater of:

• The total amount paid by you to BrandWeave in the twelve (12) calendar months immediately preceding the event giving rise to the claim; or
• One hundred South African Rand (ZAR 100) if you have not made any payments.

Nothing in these Terms excludes or limits liability that cannot be excluded by law, including liability for fraud, death, or personal injury caused by our negligence, or liability under mandatory consumer-protection legislation applicable in your jurisdiction.

You agree to indemnify, defend, and hold harmless BrandWeave, Ide8 Technologies (Pty) Ltd, and its officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from or relating to:

• Your access to or use of the Service;
• Your User Content, including any claim that it infringes third-party rights;
• Your violation of these Terms;
• Your violation of any applicable law, regulation, or third-party rights;
• Any content you generate using the Service and subsequently distribute or publish.

13.1 Termination by You. You may close your account at any time through your account settings. Termination does not entitle you to a refund of any prepaid fees except as provided in our Refund Policy or as required by applicable law.

13.2 Termination by Us. We may suspend or terminate your access to the Service at any time, with or without cause and with or without notice, including for:

• Violation of these Terms or our Acceptable Use standards;
• Non-payment of fees;
• Suspected fraudulent, abusive, or illegal activity;
• Any reason we determine, in our sole discretion, to be in the interest of the Service or other users.

13.3 Effect of Termination. Upon termination, your right to use the Service ceases immediately. You may request a data export within 30 days of termination by contacting support@brandweave.io. Provisions that by their nature should survive termination - including sections on intellectual property, liability, indemnification, and governing law - will continue to apply after termination.

We reserve the right to update these Terms at any time. When we make material changes, we will notify you via email or an in-app notification at least 14 days before the changes take effect. The "Effective date" at the top of this page will be updated accordingly.

Your continued use of the Service after the effective date of revised Terms constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must stop using the Service before the effective date and may request account deletion.

These Terms are governed by and construed in accordance with the laws of the Republic of South Africa, without regard to its conflict-of-law provisions.

The parties agree to submit to the exclusive jurisdiction of the courts of the Western Cape Division, Cape Town, South Africa for any disputes arising out of or in connection with these Terms or the Service.

We encourage you to contact us at support@brandweave.io to resolve any dispute informally before pursuing legal action. We will endeavour to respond within 5 business days.

For users located in the European Union, nothing in these Terms affects your rights under mandatory consumer-protection legislation of your country of residence, including your right to bring proceedings in the courts of your country of residence.

Severability. If any provision of these Terms is held by a court of competent jurisdiction to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Waiver. Our failure to enforce any provision of these Terms at any time shall not constitute a waiver of that provision.

Assignment. You may not assign or transfer any rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction.

Entire Agreement. These Terms, together with the Privacy Policy and Refund Policy, constitute the entire agreement between you and BrandWeave with respect to the Service and supersede all prior agreements, representations, and understandings.

Language. These Terms are written in English. In the event of any conflict between a translated version and the English version, the English version shall prevail.

If you have any questions, concerns, or complaints about these Terms or the Service, please contact us:

Privacy Policy · Refund Policy